GCE - Corporate Governance and Ethics

The GCE course is designed to familiarise participants with the regulatory environment in which they work. Understanding the legislation and regulations that govern the shipping and logistics business worldwide is essential for GAC employees to avoid potential non-compliance issues.

This course is an 8 week e-Learning program that focuses on the how the relevant legislation and regulations affects day-to-day business from anti-bribery laws to the handling of LNG.

KAM - Key Account Management

Key Account Management is set to be a new addition to the suite of courses that make up the Sales Development Program alongside the highly successful Profitable Customer Relations, Fundamental Selling Skills and GAC Sales Handbook. Key Account Management focuses on strategically maximising the potential of business relationships with key customers. It is an 8 week e-Learning course that includes learning outcomes in the prioritisation of key accounts, relationship building and strategic planning in line with GAC’s strategy.

HS2 – Advanced HSSE Management

Advanced HSSE Management is a certification course that is designed to build a strong community of HSSE ambassadors to take GAC’s new HSSE strategy forward. This include specialist training on aspects such as HSSE auditing, investigation and planning and engagement.

PPD - Personal and Professional Development

Everyone can benefit from personal and professional development skills and this course covers such essential learning outcomes as time management, goal setting, career planning, striking an appropriate work/ life balance, stress management and building relationships….how to ‘win friends and influence people’.

The course is an 8 week e-Learning program that will be open to everyone in GAC with an ambition to improve themselves.

ENS – Effective Negotiation Skills

Effective Negotiating Skills is a 2 day workshop that aims to build confidence and savyness in achieving great outcomes from any kind of business transaction. Effective negotiation does not necessarily mean dropping the price and the Best Alternative to a Negotiated Agreement (BATNA) approach focuses on setting a minimum acceptable limit to negotiated outcomes by taking all factors into consideration and communicating effectively to take the deal beyond that limit.

Customer Service for Sales Support Teams

The aim of this course is to provide the sales support service team an understanding of what excellence in customer service is when dealing clients. It will also to allow them to maximise opportunities to cross sell other products and services. By the end of the course participants will be able to implement strategies for customer service excellence, how to recognize customer expectations and how to increase credibility with customers amongst other outcomes.

The course is a 2-day workshop.

 Presentation Skills

Being good on your feet is not something you are born with it is something that you learn. Inside everyone is the potential to be a highly effective presenter. This course will help participants learn how to put together excellent presentations that really ensure people get the message they are trying to put across. It will equip participants with the tools required to highly professional presentation that will leave people thinking “Wow! this person knows what he/she is talking about!”.

This course is a 2-day workshop.