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Shipping Agency Operations (SAO) is an eight-week interactive e-learning course designed to develop a customer focused and integrated shipping community to promote GAC-to-GAC (G2G) business today and in the future.
View the Lars Peter Heisselberg – Introduction video
Who this course is for:
The target audience for this course is not just current and future GAC Shipping personnel, it is also GAC employees interested in benefiting from a greater understanding on the GAC Shipping Business, from any region or sector, including our partners across the globe.
What this course covers:
By the end of this course, SAO participants will have a detailed understanding of the operational environment of the GAC Shipping business – and most importantly “the GAC Way” – how and why we do the things that we do.
Course topics will cover the stakeholders in the GAC Shipping world, shipping agency terminology, core business processes and documentation, technology and the role of the GAC Shipping Ambassador. Customer focus, and results-driven processes are the theme of this course, and participants will meet and interact with others within and across the GAC Shipping World.
SAO will also enable increased awareness of the role of internal and external stakeholders in the shipping value chain – and the relationships to the GAC Shipping Organisation.
Alignment of GAC terminology and technology will also be a core focus of the SAO course, and participants will be given the knowledge and tools to communicate with aligned international business language expectations. The use of common internal GAC shipping process language and supporting resources drives integration and alignment throughout the GAC Shipping Business globally.
These outcomes of the SAO course go beyond building a global team of GAC Shipping ambassadors – setting the standard for GAC to be the best in the industries we serve across the GAC World.
How this course will be taught:
SAO runs for eight-weeks and is delivered via our state-of-the-art interactive online Learning Management System.
I would like to share one specific example over here from our shipping department where Mr. Mohammad Azeem was given the opportunity of taking the IGW and Shipping Agency Operation courses. His performance in both these GCA courses was very good. After completing the Shipping Agency Operations course he is able to handle all the communications / queries / quotations for ship calls with very little supervision. His understanding of GAC business, GAC shipping operations has increased to a very high level. He has become one of the pillars of our shipping department and works round the clock for GAC Pakistan Shipping services. All this has been possible due to the help of GCA courses otherwise it would have taken ages for this young man to achieve the current level of competence. I don’t know how else can I explain conversion of training into business. Hamid Zaidi – General Manager, GAC Karachi
SAO has been a very interesting experience for me. The concept of the "Shipping Ambassador" is excellent both as a guideline for all that we do, as well as for the development of training and career paths within the GAC community. I believe that emphasizing this concept will be a driving force behind our growth and success, and can be the unifying principle upon which we can all strive for excellence.
Who to contact:
The course is open to all GAC employees. For further information, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it , Business Development Manager, GAC Corporate Academy.
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GAC is a leading shipping organisation offering global port and hub agency services. In addition to ship’s agency, GAC offers a range of other services such as Bunker Supplies, Ship-to-Ship Transfers, Transit and Ship Supply Services. At the centre of all this activity, is the Shipping Agent.